Laura Williams, owner of LaBella Cupcakes, talks with WKYC’s Flash Mob about how she used Twitter to build her business.
Why Customer Service Is The New Marketing
It’s not rocket science. Listen to your customers. Try to deliver value to them and give them the tools to share their positive experiences. When they have negative experiences, be the first to hear them, take responsibility, and “make it right”. You’ll be surprised at how many of them you can convert into advocates.
Sounds like they need to read this.
Source: theregoesfun
